Surfshark is one of the most popular VPN services available today. Known for its strong security features, unlimited device connections, and a wide array of servers, it provides users with privacy and protection while browsing the internet. However, one common issue some users experience is being frequently logged out of their Surfshark account. This can be frustrating, especially when you rely on the VPN for continuous online security.
In this article, we’ll explore the potential reasons why Surfshark keeps logging you out and provide solutions to help you resolve this issue. Whether it’s a problem with your settings, device compatibility, or account issues, we will cover all possible causes and troubleshooting steps.
Common Reasons Why Surfshark Logs You Out
While Surfshark is generally a reliable VPN service, users may experience unexpected logouts. Understanding the underlying causes of this problem is the first step in finding a solution. Below are some of the most common reasons why Surfshark might be logging you out:
1. Internet Connection Instability
One of the most common reasons for frequent logouts from Surfshark is an unstable or weak internet connection. VPNs rely on a stable connection to maintain a secure tunnel between your device and the server. If your internet connection is dropping or fluctuating, Surfshark may log you out in order to protect your privacy.
- How to fix it: Ensure that your internet connection is stable. You can try restarting your router or switching to a different Wi-Fi network to see if the issue persists. If you are using mobile data, try switching to a Wi-Fi connection for more stability.
2. Multiple Logins on Different Devices
Surfshark allows you to connect an unlimited number of devices to your VPN account. However, if you’re logged into multiple devices simultaneously, especially with different IP addresses or geographic locations, the service may struggle to keep you logged in on all of them. This can sometimes lead to automatic logouts.
- How to fix it: If you suspect that this is the issue, log out of Surfshark on all other devices. Afterward, log back in on your primary device and check if the logouts continue. Managing your account’s device usage can help prevent this problem.
3. Account Issues or Subscription Expiry
If there are issues with your Surfshark account or if your subscription has expired, it may result in being logged out automatically. Sometimes, payment failures or subscription issues may cause temporary suspensions or logouts from your account.
- How to fix it: Check your Surfshark subscription status. Make sure your payment has gone through and that your account is active. You can verify your account’s status by logging into the Surfshark website or app. If you encounter any problems, contact Surfshark’s customer support for assistance.
4. App or Software Bugs
Like all apps and services, Surfshark is not immune to bugs or software glitches. Sometimes, app updates can introduce bugs that may lead to problems with login sessions, causing you to be logged out unexpectedly. This can also happen if the app is not updated to the latest version.
- How to fix it: Ensure that you are using the latest version of the Surfshark app. Visit your app store or the Surfshark website to download and install any available updates. If the problem continues, try reinstalling the app completely.
5. VPN Server Issues
Surfshark operates a large network of servers worldwide. Occasionally, the server you are connected to may experience issues or high traffic, causing your connection to drop. This can result in a forced logout from your account.
- How to fix it: Try switching to a different server within the Surfshark app. By connecting to a less congested or more stable server, you may avoid being logged out. Surfshark also offers a feature that automatically connects you to the best available server, which may help resolve server-related issues.
6. Background Apps or Conflicting Software
Certain background apps or conflicting software running on your device may interfere with Surfshark’s functioning, causing it to log you out. This is especially common with firewall or antivirus programs that may block or disrupt the VPN connection.
- How to fix it: Try temporarily disabling any third-party antivirus or firewall software to see if that resolves the issue. If disabling these programs helps, you may need to adjust the settings to allow Surfshark to function correctly. In some cases, using a different antivirus or firewall solution might be necessary.
7. Session Timeout Settings
Some VPN providers, including Surfshark, have session timeout settings that automatically log you out after a certain period of inactivity. If you are not actively using the VPN or browsing, you might experience an automatic logout after a set period.
- How to fix it: Check if Surfshark has a session timeout setting and adjust it accordingly. While many VPN services don’t provide an explicit session timeout feature, Surfshark may have a limit based on inactivity. If you’re facing this issue, contacting Surfshark support can help clarify the matter.
8. Device Compatibility Issues
Sometimes, Surfshark may not be fully compatible with certain devices or operating systems, leading to login issues. This is especially true for older operating systems or outdated devices that may not support the latest version of the Surfshark app.
- How to fix it: Check if your device meets the minimum system requirements for Surfshark. Make sure that your operating system and software are up to date. You can also try using a different device to see if the issue is specific to the one you are using.
9. Browser Extension Issues
If you are using Surfshark’s browser extension, you may face logout issues due to browser-related problems or conflicts with other extensions. Sometimes, cookies or cache can cause issues with staying logged in.
- How to fix it: Clear your browser cache and cookies to remove any stored data that might be interfering with your Surfshark login. Also, ensure that the browser extension is updated to the latest version.
How to Troubleshoot and Fix Surfshark Logout Issues
If you are experiencing frequent logouts from Surfshark, here are some simple troubleshooting steps to help you resolve the issue:
1. Restart the App or Device
Sometimes, restarting the Surfshark app or your device can help resolve minor glitches. Close the app and reopen it, or restart your device to refresh the connection.
2. Update the App
Check if there are any updates available for your Surfshark app. Developers regularly release updates to fix bugs and improve functionality. Keeping the app updated can help you avoid issues related to logouts.
3. Use a Different Server
If server-related issues are causing the logouts, try connecting to a different Surfshark server. The server you are using may be experiencing high traffic or technical issues, so switching to another location may resolve the problem.
4. Check Your Subscription Status
Make sure your Surfshark subscription is active. If there are any issues with your payment or account, you may be logged out automatically. Check your account details on the Surfshark website for verification.
5. Disable Conflicting Software
If you have antivirus or firewall software running on your device, try disabling it temporarily to see if it resolves the issue. Sometimes these programs can interfere with VPN connections.
6. Reinstall the App
If the app continues to log you out despite troubleshooting, try uninstalling and reinstalling the Surfshark app. This can fix any issues related to corrupted files or settings.
7. Contact Surfshark Support
If none of the above solutions work, reach out to Surfshark customer support. They can assist you in diagnosing the issue and offer personalized solutions to help keep you logged in.
Conclusion
Frequent logouts from Surfshark can be frustrating, but the problem is usually fixable. Whether it’s an unstable internet connection, device compatibility issues, or problems with your subscription, there are several reasons why you might experience this issue. By following the troubleshooting steps mentioned in this article, you should be able to identify and resolve the cause of the logouts.
If you continue to experience difficulties, don’t hesitate to contact Surfshark’s customer support for further assistance. With the right solutions, you can enjoy uninterrupted, secure browsing with Surfshark.
