ExpressVPN is one of the most popular and highly regarded virtual private network (VPN) services available today. Known for its speed, reliability, and security features, ExpressVPN is used by millions of people worldwide to maintain their privacy online and access restricted content.
However, like all technology, even the best VPN service can sometimes run into problems, and one of the most common issues users face is when ExpressVPN stops working on their iPhone. Whether it’s a connection issue, a failure to launch, or other technical glitches, these problems can be frustrating for users who rely on VPNs for secure browsing and online anonymity.
In this article, we will discuss why ExpressVPN may not work on your iPhone, common troubleshooting steps, and how to fix the issue. By the end, you should have a better understanding of why this happens and how you can get back to secure browsing on your iPhone as soon as possible.
Why Might ExpressVPN Not Work on iPhone?
There are a few reasons why ExpressVPN might not work properly on an iPhone. The causes can range from incorrect settings to connectivity problems or issues with the app itself. Some of the most common reasons include:
1. App Installation Issues
Sometimes, the ExpressVPN app may not be installed properly on your iPhone, leading to connectivity issues. This can happen if the app was not downloaded correctly or if there was an interruption during the installation process. If the app doesn’t function as expected, you might not be able to connect to the VPN server.
2. Outdated App Version
If your ExpressVPN app is outdated, it might cause compatibility problems, especially with the latest iOS updates. Apple frequently releases new iOS versions that might have bugs or changes that can affect how apps work, and older versions of ExpressVPN might not be optimized for the newest iOS versions.
3. Incorrect VPN Settings
ExpressVPN requires specific settings to be configured on your iPhone to work properly. If you accidentally change the settings or if the app settings were not correctly configured during installation, you may not be able to connect to a VPN server. It’s important to check that the correct protocols, such as OpenVPN or IKEv2, are selected in the app’s settings.
4. Network Issues
Another common reason ExpressVPN doesn’t work on iPhone is due to network connectivity issues. This could be due to weak Wi-Fi signals, cellular data problems, or problems with the router you’re using. A slow or unstable internet connection can cause VPN connections to fail or become disconnected.
5. Firewall or Anti-Virus Software
Sometimes, security software, such as firewalls or anti-virus programs on your iPhone, can block ExpressVPN from functioning properly. These tools may incorrectly flag VPN connections as a security threat, especially if they are set to high-security levels. This could prevent the app from launching or connecting.
6. Expired or Invalid Subscription
If your ExpressVPN subscription has expired or is not active, the app might not allow you to connect. You need to ensure your subscription is up to date and that you are signed into the correct account. An expired subscription can prevent the app from functioning properly, leaving you unable to connect to VPN servers.
7. Server or Service Outages
At times, ExpressVPN’s servers might go down for maintenance or experience temporary outages. If the servers are unavailable, you might not be able to connect to the VPN service. This is typically a temporary issue and is resolved quickly by the service provider.
8. iOS Restrictions
iPhones come with various security features and restrictions, which can sometimes interfere with VPN apps. For example, iOS might block some types of connections or require additional permissions for VPN apps to function correctly. In rare cases, restrictions like app permissions, background refresh, or other settings can interfere with how ExpressVPN works.
9. Battery Saving Mode
If your iPhone is in low-power mode or battery saving mode, it could restrict background apps and connections, which can prevent ExpressVPN from staying connected. In low-power mode, apps might not be allowed to function fully, which could cause VPN disconnections.
Troubleshooting Tips for Fixing ExpressVPN on iPhone
If you are facing issues with ExpressVPN not working on your iPhone, don’t worry—there are several troubleshooting steps you can take to resolve the issue. Below are some of the most effective solutions:
1. Reinstall the ExpressVPN App
The first thing you should try is uninstalling and reinstalling the ExpressVPN app on your iPhone. This can help fix any installation or app-related issues. To do this, press and hold the ExpressVPN app icon until it starts shaking. Then, tap the ‘X’ in the top-left corner to delete the app. Afterward, go to the App Store and reinstall it. This fresh installation might solve any problems related to corrupted files.
2. Update Your App and iOS
Ensure that both the ExpressVPN app and your iPhone’s iOS are up to date. To update the app, go to the App Store, search for ExpressVPN, and tap “Update” if it is available. Also, check for the latest iOS updates by going to Settings > General > Software Update. Updating both the app and the operating system can resolve compatibility issues that may be preventing the VPN from working correctly.
3. Check VPN Settings
Open the ExpressVPN app and check that all settings are configured correctly. Ensure that you are using the correct VPN protocol (OpenVPN, IKEv2, or L2TP). If you’re unsure, try switching the protocol and test the connection again. Also, verify that your chosen server location is working correctly and that there are no restrictions preventing you from connecting to the server.
4. Reset Network Settings
Sometimes, network settings on your iPhone can interfere with VPN connections. To reset network settings, go to Settings > General > Reset > Reset Network Settings. This will remove any saved Wi-Fi passwords and network configurations, so make sure you know your Wi-Fi login details before doing this.
5. Disable Security Software
If you have any security software (firewall or anti-virus) installed on your iPhone, try disabling it temporarily to see if it is causing the issue. Some security software can block VPN connections. If this solves the problem, you may need to adjust the settings in the security app to allow VPN traffic.
6. Switch to a Different Server
If one of ExpressVPN’s servers is not working or is facing heavy traffic, you can try connecting to a different server. ExpressVPN offers a wide range of servers worldwide, so switching to another server might improve your connection and fix any issues.
7. Check Your Subscription
Ensure your ExpressVPN subscription is active. Log into your account to verify that your subscription is not expired or inactive. If it is, renew it to regain access to the service.
8. Contact ExpressVPN Support
If none of the above solutions work, it may be time to contact ExpressVPN’s support team. They offer 24/7 customer support and can help you resolve any technical issues you may be facing. You can contact them via live chat or email through the ExpressVPN website.
Conclusion
If ExpressVPN isn’t working on your iPhone, it could be due to several reasons, including installation issues, outdated apps, incorrect settings, network problems, or even restrictions from the iOS system. Fortunately, most of these problems can be resolved with simple troubleshooting steps, such as reinstalling the app, updating your system, or adjusting network settings.
By following the tips mentioned above, you should be able to restore the functionality of ExpressVPN on your iPhone and continue enjoying secure browsing and online privacy. If problems persist, don’t hesitate to reach out to ExpressVPN’s support team for further assistance.
