Surfshark is a popular Virtual Private Network (VPN) service known for its ability to bypass geo-restrictions on platforms like Netflix. However, users may occasionally encounter issues where Surfshark doesn’t work seamlessly with Netflix. This article explores the reasons behind these challenges and provides solutions to enhance your streaming experience.
What is VPNs and Netflix
Netflix offers different content libraries based on geographic regions due to licensing agreements. A VPN allows users to mask their actual location by connecting through servers in various countries, thereby accessing region-specific content. However, Netflix actively detects and blocks VPN traffic to enforce its licensing restrictions.
Reasons Why Surfshark May Not Work with Netflix
Several factors can cause Surfshark to malfunction with Netflix:
1. Netflix’s VPN Detection Mechanisms
Netflix employs advanced techniques to identify and block IP addresses associated with VPNs. When Netflix detects multiple users accessing its service from the same IP address—a common trait of VPN servers—it may blacklist that IP, resulting in access issues for Surfshark users.
2. Server-Specific Restrictions
Not all Surfshark servers are optimized for Netflix access. Some servers may be blocked by Netflix, leading to streaming errors. Connecting to a non-compatible server can result in limited or no access to desired content.
3. Cached Data and Cookies
Stored cookies and cached data in your browser or Netflix app can reveal your actual location to Netflix, causing the service to block VPN access. This data can interfere with Surfshark’s ability to mask your location effectively.
4. DNS Leaks
A DNS leak occurs when your device uses its default DNS servers instead of Surfshark’s secure DNS servers, exposing your true location to Netflix. This leakage can lead to detection and blocking by Netflix.
5. Outdated Surfshark Application
Using an outdated version of the Surfshark app may result in compatibility issues with Netflix. Regular updates are essential to maintain optimal performance and access.
Solutions to Fix Surfshark Not Working with Netflix
To resolve issues with Surfshark and Netflix, consider the following steps:
1. Connect to a Compatible Surfshark Server
Surfshark works effectively with specific Netflix regions, including the US, UK, Canada, France, Italy, Brazil, Mexico, India, and Singapore. Connecting to servers in these countries can enhance your chances of accessing Netflix content successfully.
2. Switch Servers Within the Same Region
If you encounter issues with a particular server, try connecting to a different server within the same region. For example, if a US server is blocked, switching from New York to Los Angeles may resolve the problem.
3. Clear Browser Cache and Cookies
Clearing your browser’s cache and cookies can remove stored data that might reveal your actual location. This step ensures that Netflix relies solely on the information provided by Surfshark.
Steps to Clear Cache and Cookies in Google Chrome:
- Click on the three-dot menu in the top-right corner.
- Select “More tools” > “Clear browsing data.”
- Choose “Cookies and other site data” and “Cached images and files.”
- Click “Clear data.”
4. Change VPN Protocol
Surfshark offers multiple VPN protocols, such as OpenVPN and WireGuard. Switching between these protocols can improve compatibility with Netflix. Adjust the protocol settings within the Surfshark app under “Settings” > “VPN Settings” > “Protocol.”
5. Update the Surfshark Application
Ensure you are using the latest version of the Surfshark app. Updates often include fixes for compatibility issues with streaming services like Netflix.
6. Configure DNS Settings
Changing your device’s DNS settings to Surfshark’s DNS servers can prevent DNS leaks:
- Preferred DNS server: 162.252.172.57
- Alternate DNS server: 149.154.159.92
7. Disable IPv6
Disabling IPv6 on your device can prevent potential leaks of your real IP address, enhancing Surfshark’s effectiveness in masking your location.
Steps to Disable IPv6 on Windows:
- Go to “Control Panel” > “Network and Sharing Center.”
- Click on “Change adapter settings.”
- Right-click your active network connection and select “Properties.”
- Uncheck “Internet Protocol Version 6 (TCP/IPv6).”
- Click “OK” to apply changes.
8. Contact Surfshark Support
If issues persist, reach out to Surfshark’s customer support for personalized assistance. They can provide specific solutions based on your situation.
Conclusion
While Surfshark is generally effective in unblocking Netflix content, occasional issues may arise due to Netflix’s stringent VPN detection methods. By implementing the solutions outlined above, you can enhance your streaming experience and enjoy a broader range of content. Remember to keep your Surfshark application updated and utilize servers optimized for Netflix to minimize disruptions.
